Customer categoryCustomer category

Customer categories are designed to ensure you get the investment information and advice you need. This is the reason you cannot trade securities without being assigned a customer category. There are three categories based on a set of objective criteria.

What are the three categories?
The three customer categories are

  • Approved counterparties comprising other financial institutions, pension companies and insurance companies
  • Professional investors comprising major commercial customers trading in securities, currency products and derivative products all the time
  • Retail customers comprising all other customers, including all personal customers

Customer category

Degrees of protection for retail customers

Retail customers have the highest level of protection, professional investors a lower level of protection, while approved counterparties are not covered by the investor protection regulations.

Go back to 'Investor Protection'
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